Discovery & Strategy

We kicked off with a comprehensive UX audit to map the friction points across Implentio’s core workflows. That meant interviewing internal stakeholders and power users, tracing flows from login to invoice reconciliation, and diagramming the entire user experience like an operations pipeline. We built journey maps, sketched UX architectures, and pressure-tested every assumption. Throughout, we worked in tight sync with product and engineering leadership, validating decisions with a trusted set of early customers. What emerged was a clear blueprint for a smarter, smoother, and more scalable product experience.

Concept Development

We started with a core belief: design for clarity, build for confidence. If users could see exactly what the system was doing—and why—it would build trust, reduce overhead, and make the product feel indispensable. So we reimagined the first-touch experience with onboarding that worked like a partner, not a process. Users could drag-and-drop invoices and rate cards, then watch Implentio’s AI-powered OCR handle the heavy lifting in seconds. We built a dynamic dashboard that surfaced insights the moment they mattered, and gave operators the tools to slice data their way. On the backend, we introduced an admin platform to manage rules, rate logic, and account setups without writing code. The result was a UX that didn’t just look better—it thought better.

Design Execution

We built a new, fully custom design system grounded in shadcn/ui—but extended and elevated for Implentio’s specific domain. The visual language balances precision with calm: crisp grid structure, intuitive hierarchy, and a clean white canvas punctuated by restrained use of brand violet for CTAs and highlights. We leaned into neutral grays and soft shadows to keep the interface feeling technical but never cold. Typography choices centered on clarity and contrast—bold where it needed authority, light where it needed flow. Every element is intentionally quiet until it needs to speak up.

In complex UIs, color is often overused—but here, it’s surgical. Errors are surfaced with controlled urgency, leveraging warm reds for cost leakage and amber tones for review states—never overwhelming, always actionable. The layout guides users from summary to action without cognitive overhead. Above all, this UI doesn’t try to impress—it works hard to be understood. It’s a tool, not a billboard. And that’s exactly what Implentio needed to earn trust in high-stakes operational contexts.

Build & Integration

Every screen, state, and system was delivered with precision. We worked directly in Figma, creating a living system of components, flows, and annotations that made the handoff to engineering nearly frictionless. No bloated documentation. No guesswork. The dev team was able to move fast and implement with confidence, thanks to a tightly constructed design system and crystal-clear logic baked into every layer. The result? A product that shipped fast, looked exactly as designed, and worked the way users expected—no translation required.

Collaboration & Workflow

The Implentio team was global—spread across time zones, moving fast. So we built a rhythm that respected both focus and flow: mostly async collaboration, punctuated by in-person deep work sessions twice a month. Every design, decision, and iteration lived cleanly inside Figma and Slack—no wasted motion, no back-and-forth confusion. The system worked because it had to. And in a fast-moving logistics platform, that kind of operational clarity wasn’t just a workflow preference—it was a design principle.