E-commerce shipping volume was exploding, and 3PLs were moving faster than their systems could handle. Brands were losing thousands monthly to billing errors, misapplied surcharges, and invisible rate discrepancies. Implentio's platform could catch these problems, but the product experience didn't match the intelligence underneath. Onboarding took two months. Core workflows were buried in complexity. The gap between what the product could do and what users could feel was costing them customers.
UX Audit & Redesign
Ran a comprehensive UX audit—stakeholder interviews, user journey mapping, workflow tracing from login to invoice reconciliation. Redesigned the core experience around clarity and confidence: if users could see exactly what the system was doing and why, it would build trust and reduce support overhead.
Onboarding & Design System
Reimagined the first-touch experience to cut onboarding from two months to two weeks. Built a scalable design system and component library that gave the engineering team a shared language for shipping consistently.
Onboarding went from two months to two weeks. The redesign unlocked customer momentum—Implentio closed a new funding round and started gaining traction across the logistics space. The platform went from promising to launch-ready, and the product finally matched the ambition behind it.
Two months to two weeks. From stalled R&D to funded and shipping.
